MAW

Bienvenue sur Mitellus.com, le site ou je poste mes photos de voyages et liens utiles. The place where I post my last travel pics and useful links.

Got a problem?

This post is  a collection of link and shortcuts that only intend give ideas when we have a problem to report and we don’t know anyone in Ireland.

It excludes:

  • Emergency services reachable at the 112 or 999
  • Any guarantee to solve the problem
  • Reading manuals for you
  • Solving boredom

Know What a problem is:


A matter or situation regarded as unwelcome or harmful and needing to be dealt with and overcome.

Report an issue is very easy when you have the right method and the right link.

  1. Isolate and define your trouble in a few questions:
    1. What are my expectation of a normal situation?
    2. What are my rights?
    3. Is it urgent or important?
      1. Urgent + Important = Act
      2. Important, non urgent = Plan
      3. Urgent, non important = Delegate
      4. Aucun des deux =  Ignore, Eliminate
    4. Am I affected directly?
    5. Can I solve it without consequences (physical, morale, material, financial…)
  2. Contact
    1. Visit the website or point of contact named as referent (see table thereafter)
    2. Check if the problem has already been reported
    3. You can use a template to describe your complication (i.e. Complaint template letters – CCPC)
  3. Follow up and close
    1. Check if it is correctly handled by the service in charge
    2. Are you happy with the resolution?
      1. If YES, Close your case and don’t forget to express your gratitude: this not only motivate your community but heal yourself.
      2. If NO, escalate
        1. To a Manager
        2. To a Care team
        3. To third-party/External service (could be public or private depending on your situation)

Where to go:

Utilities

Electricity 

Online services

Reporting Safety and Quality Concerns

Water

Goods and Services

Competition consumer

Financial Services and Pensions

Health Service

Landlord and Tenants

Taxi

Taxi Compliments and Complaints | Transport for Ireland

  • Positive Feedback  
  • Make a complaint  
  • Enquiry / General Feedback (From this page also lost property and so on)

Living things

Non-Human

Cruelty Lost and Found

Environment

The rest

Ireland’s National Police and Security service

Mental Health and well-being

Racism 

Learn About Racism in Ireland

More

https://www.hotline.ie/

  • Child Sexual Abuse Material (Child Pornography)
  • Child Grooming Activities
  • Financial Scam
  • Racism and Xenophobia Query
  • Other

Did you like this post?

Articles that have inspired:

Prioritisation principles | Competition and Consumer Protection Commission (ccpc.ie)

How You Define the Problem Determines Whether You Solve It  | Cleverism

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