Got a problem?

This post is  a collection of link and shortcuts that only intend give ideas when we have a problem to report and we don’t know anyone in Ireland.

It excludes:

  • Emergency services reachable at the 112 or 999
  • Any guarantee to solve the problem
  • Reading manuals for you
  • Solving boredom

What is a problem:
A matter or situation regarded as unwelcome or harmful and needing to be dealt with and overcome.

Report an issue is very easy when you have the right method and the right link.

  1. Isolate and define your trouble in a few questions:
    1. What are my expectation of a normal situation?
    2. What are my rights?
    3. Is it urgent or important?
      1. Urgent + Important = Act
      2. Important, non urgent = Plan
      3. Urgent, non important = Delegate
      4. Aucun des deux =  Ignore, Eliminate
    4. Am I affected directly?
    5. Can I solve it without consequences (physical, morale, material, financial…)
  2. Contact
    1. Visit the website or point of contact named as referent (see table thereafter)
    2. Check if the problem has already been reported
    3. You can use a template to describe your complication (i.e. Complaint template letters – CCPC)
  3. Follow up and close
    1. Check if it is correctly handled by the service in charge
    2. Are you happy with the resolution?
      1. If YES, Close your case and don’t forget to express your gratitude: this not only motivate your community but heal yourself.
      2. If NO, escalate
        1. To a Manager
        2. To a Care team
        3. To third-party/External service (could be public or private depending on your situation)

UtilityElectricity Power Outages & UpdatesESB PowerCheck  Report a fault online  
 Online serviceshttps://downdetector.ie/ 
 Reporting Safety and Quality ConcernsReport an IssueMEDICINES VETERINARY MEDICAL DEVICES COSMETICS CONTROLLED SUBSTANCES BLOOD, TISSUES, ORGANS
  https://fixmystreet.ie/Abandoned vehicles Dog Fouling Flyposting or graffiti Illegal dumping or litter Streetcleaning, such as broken glass in a cycle lane Unlit lampposts Potholes
 WaterSupply and Service Updates 
Goods and ServicesCompetition consumerhttps://www.ccpc.ie/Money Hub Housing Cars Money Tools Shopping How to complain Product Safety Contracts & Services
 Financial Services and Pensionshttps://www.fspo.ie/ 
 Health ServiceMaking a complaint about a health service (citizensinformation.ie) 
 Landlord and TenantsHome | Residential Tenancies Board (rtb.ie) 
 TaxiTaxi Compliments and Complaints | Transport for IrelandPositive Feedback   Make a complaint   Enquiry / General Feedback (From this page also lost property and so on)
Living thingsNon-Humanhttps://www.ispca.ie/Cruelty Lost and Found
 Environmenthttps://www.epa.ie/enforcement/report/ 
 Ireland’s National Police and Security servicehttps://www.Garda.ieAssaults Burglary & theft Criminal damage Cyber crime Domestic abuse Drugs Fraud Hate crime Includes: Age, Disability, Race, Colour, Nationality, Ethnicity, Religion, Sexual, Gender … Human trafficking Online Child Exploitation Sexual crime Traffic matters (Road)
 Mental Health and well-beinghttps://www2.hse.ie/wellbeing/mental-health/get-urgent-help.htmlDepression & Bipolar Disorder Suicidal  
 Racism Learn About Racism in Ireland 
  https://www.hotline.ie/Child Sexual Abuse Material (Child Pornography) Child Grooming Activities Financial Scam Racism and Xenophobia Query Other
All suggestions are welcome.

Articles that have inspired:

Prioritisation principles | Competition and Consumer Protection Commission (ccpc.ie)

How You Define the Problem Determines Whether You Solve It  | Cleverism

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